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Returns
WE HOPE THAT YOU LOVE OUR SADDLES - BUT IN CASE YOU'RE NOT 100% SATISFIED WE'VE MADE THE RETURN PROCESS SUPER EASY.
How long do I have before making a return?
You have 100 days to make returns from the tracked date of delivery for all new products and 7 days for any used saddles.
How do I make a return?
Email support@saddlesnow.com for instructions on how to return your order.
Can I still return items if they are worn, damaged, or have the tags removed?
You can only return items that are clean, undamaged and have the original tags/packaging attached.
NOTE
Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the shipping label we provide even if you are using your own shipping.
Refunds
1. Refunds will be processed within 2 days after we receive your package. The refund will be issued to your original payment account, store credit or exchange (as per your request).
2. The original shipping fee and insurance are non-refundable.